– Troubleshoot Windows system errors, freezes | Adobe software

If you have an Acrobat question ask questions and get help from the community. Adobe acrobat dc pro freezing. Its the most mobile productive and collaborative PDF solution Adobe offers combining Acrobat desktop software and the mobile scan app the signature app and Acrobat Reader mobile app enhanced with premium mobile features and premium Document Cloud services.

Acrobat Pro is the complete PDF solution for working anywhere. Take two to three dumps at different time intervals when the application hangsfreezes so that it captures the complete snapshot while it is in the unresponsive state. This document contains known issues for Acrobat DC not covered in the Acrobat and Reader documentation. Acrobat DC is the latest version of Acrobat subscription software. Adobe identified the following issues at the time Acrobat DC was released. Windows 7 on Acer laptop.

Were getting a lot of intermittent freezing when opening or printing PDFs. Community Guidelines. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more. All forum topics Previous Topic Next Topic. New Here , Apr 16, Apr 16, Jump to latest reply.

Hi mrbrigham We are sorry for the delay in response. I hope you would be able to fix it by now. If the issue still persists, we need some more information for a better understanding Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Are you on a personal network or on a company domain? Please try to switch the network and download the file to the computer locally and check. For testing purposes, please try to turn off the protected mode.

Note: Please turn on the security after testing. Let us know how it goes. Regards Amal. Hi there Hope you are doing well and sorry for the trouble. Correct answer by Larry5FEE. In Response To Amal. Post Reply. Always restart the computer after a system error occurs to refresh its memory.

Continuing to work without restarting the computer may compound the problem. Note: Some of these tasks require you to locate hidden files or folders, or files by their full file names, which include extensions for example, filename. By default, Windows Explorer doesn’t show hidden files, hidden folders, and filename extensions it recognizes. The latest version of Adobe Reader may be more compatible with your operating system and hardware drivers. Before you install an update or upgrade, make sure that the system meets the requirements.

Some applications that run in the background may cause system errors or freezes when running concurrently with Adobe Reader. You can identify these applications and disable them before starting Adobe Reader.

To identify problematic applications that run in the background, remove applications from the Startup folder and close those that are specified in the registry to start automatically.

Deselect Load Startup Items. Verify that Process System. Right-click icons in the Notification Area called the System Tray in earlier versions of Windows to close or disable any startup items that are still active. Note: Upon reboot, you’ll be notified that the System Configuration Utility has made changes to the way that Windows starts up.

Reenable startup items one at a time, testing each time until you determine which item is causing the conflict. Then contact that item’s developer for an update, if available. Note: You will need to deselect any recorded unselected items after you select Normal Startup. Note: Windows does not have the MSConfig utility for disabling start items.

You can disable the items manually. In Windows Explorer, move all icons and shortcuts from the following folders to another folder:. Note: The simplest method to shutdown all remaining programs is to disable processes that are not required for the system to run. Without a strong understanding of the Windows architecture you can typically reduce the number of process down to If the process is not in the required process list, disable the process following the steps below.

Important: Do not disable the following required processes: wuauclt. EXE, regsvc. EXE, explorer. Note: You will need to disable these processes every time you need to reboot the computer.

Remove third-party plug-ins from the Reader plug-ins folder. Leave the third party plug-ins out of the Adobe Reader plug-ins folder. After you test all of the Adobe Reader plug-ins, proceed to step 9. Move one third-party plug-in back to the Reader plug-ins folder and attempt to reproduce the error.

Run a detect and repair on Adobe Reader with the corrupted Reader plug-ins removed from the Reader folder. Re-create the Adobe Reader preferences folder. Re-create the Adobe Readerpreferences folder to eliminate problems that damaged preferences files might cause. Note: Color management preferences and other settings will be affected by using this solution. The majority of the Adobe Reader preferences are stored within the registry. If the problem recurs after you re-create the Adobe Reader preferences folder, then the problem isn’t related to the Preferences folder.

To restore custom settings, drag the file you moved in step 2 back to its original location, and then click Yes to replace the new Preferences folder. If the tasks in the previous section don’t solve the problem, try the following intermediate troubleshooting tasks. Because device drivers can interfere with opening or installing files, restart Windows in a simplified mode to disable the device drivers, and then install Adobe Reader.

Many manufacturers of video display adapters frequently update their software drivers. If you haven’t updated the display adapter driver recently, contact the video card manufacturer for an updated driver, or download one from the manufacturer’s website.

To determine the manufacturer of the video card, view the card’s properties in Device Manager. You can often determine if the video driver is outdated by changing the color-depth and resolution of the video card or by disabling graphics hardware acceleration. Note: Reader performs optimally at 16bit color. Please increase or decrease the color depth depending on the current setting.

Note: Reader preforms optimally at x Please increase or decrease the screen resolution depending on the current setting. Restart Windows and Adobe Reader. If the problem no longer occurs, contact the video card manufacturer for an updated driver. Device drivers are files that allow Windows to communicate with devices such as scanners, video cards, mouse devices, and keyboards.

Contact the device manufacturer to make sure that you have the latest driver for it. If a device appears with a black exclamation mark! If the Driver tab doesn’t indicate the driver provider, click Driver Details. If Microsoft is the provider, you probably have a generic driver and should obtain the most recent driver provided by the device manufacturer.

Updates to Windows also called Service Packs improve its performance and compatibility with other applications. Although each version of Adobe Reader requires a Service Pack see the system requirements in task 1 of this document , a more recent Service Pack can further improve performance. Service Packs typically include updated device drivers and other updated system components.

You can obtain Service Packs from the Microsoft website at www. If you reinstall an application or Windows after you install the latest Service Pack, then reinstall the Service Pack.

Some applications install commonly used system files, overwriting the updated versions installed by the Service Pack. Disable hard disk compression, which can interfere when Reader attempts to store and access files and resources.

For more information, see the documentation for the compression software, or see the Windows documentation for compression included with Windows. Windows and applications store working data in temporary. Excessive or outdated temporary files can interfere with performance of Windows or applications. Delete temporary files, and make sure that at least 50 MB of free space is available on the hard disk to which temporary files are written.

To make sure that at least 50 MB of free space is available on the hard disk to which temporary files are written:. If the complete pathname for the folder isn’t visible, double-click TEMP in the Variable column, and note the folder name in the Variable Value box. In Windows Explorer, verify that the folder you noted in step 4 exists on a noncompressed disk partition that has at least 50 MB of free space:. To determine the amount of free space, right-click the drive and choose Properties from the menu.

Note: Repeat this procedure periodically. Windows deletes temporary files when Windows and applications close normally. When Windows or an application crashes, however, temporary files can accumulate on the hard disk. Click OK. Initiating this command at other hard drive locations can damage your Operating System.

10 Ways to Fix Adobe Crashing – wikiHow.Resolve Acrobat intermittent crashes on Windows

It opens and then freezes just after scrolling for 3 seconds or so – whether we scroll or not. It freezes up. Some have had success uninstalling and reinstalling. What say you? Also, make sure you have the latest version Please update the application to the new version. I have the same issues with a Windows 8. I have I have uninstalled, rebooted, re-installed and rebooted.

I open the app and as soon as I click in the app window it freezes and I have to close it with the Task Manager. I am runnig the same version of this app on a windows 10 system with no issues so far anyway. Both machines are 64bit.

Hope you are doing well and sorry for the trouble. Note: Please turn on the security aftertesting to avoid any security risks. If it still doesn’t work, create a new test user profile with full admin rights on Win 8. I had the same problem in Windows 8. Doing both is what worked for me. Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for.

Did you mean:. Home Acrobat Acrobat DC keeps freezing. Acrobat DC keeps freezing. Thank you! Follow Report. Community Guidelines. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more. All forum topics Previous Topic Next Topic. New Here , Apr 16, Apr 16, Jump to latest reply. Hi mrbrigham We are sorry for the delay in response. I hope you would be able to fix it by now. If the issue still persists, we need some more information for a better understanding Is this a behavior with a particular PDF file or with all the PDFs?

Please try with a different PDF file and check. Are you on a personal network or on a company domain? Please try to switch the network and download the file to the computer locally and check.

For testing purposes, please try to turn off the protected mode. Note: Please turn on the security after testing. Let us know how it goes. Regards Amal. Hi there Hope you are doing well and sorry for the trouble.

Correct answer by Larry5FEE. In Response To Amal. Post Reply. About Adobe Acrobat. Adobe Inc. Whats new in Acrobat DC. Plan and Pricing. Edit PDFs. Edit Scanned PDFs. PDF Forms. Sign a PDF. How to Edit Scanned or Secured document. Rotate move delete and renumber PDF pages. Acrobat download and installation help. Install the app.

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Adobe acrobat x pro keeps freezing free download

 
When I try to select it, I get an error message – This Patch could not be opened. For assistance, see Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8. If your system does not meet the minimum requirements for your Adobe product, the product may not run correctly. In Windows Explorer, verify that the folder you noted in step 4 exists on a noncompressed disk partition that has at least 50 MB of free space:. About Adobe Acrobat.